Vishal you should be able to look at the transfer stamps between when they were transferred to the IVR extension and when they were transferred away inside your mod_xml_cdr. Other than that you could write a variable like so at the start <action application="set" data="ivr_${destination_number}_start=${strepoch()}"/> and this at the end <action application="set" data="ivr_${destination_number}_end=${strepoch()}"/> But this makes it add more items to the XML-CDR and i think the best way is probably to just use the transfer times. On Wed, Apr 22, 2015 at 1:01 PM, Vishal Kakkar <vishal.kakkar@gmail.com> wrote:
Hi all,
I got requirement to capture details about- how much time caller spent with each menu item in IVR, during his call.
Any one please help, how can we capture this? I am already using mod-xml-cdr for call record capturing.
Thanks Vishal.
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