This makes a great template for a canned message on JIRA and the Pastebin. From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Ken Rice Sent: Tuesday, April 23, 2013 4:57 PM To: freeswitch-dev@lists.freeswitch.org; FreeSWITCH Users Help Subject: [Freeswitch-users] Jira and the PasteBin... [Please READ ME] Hey Guys, Please keep the following things in mind. Bugs should be reported via Jira. Yes its ok to ask on the mailing list to see if it you are just doing something wrong, but please open a bug on Jira if its a bug. A segfault is always a bug. (Even if you are doing it wrong, FreeSWITCH should not segfault) The Pastebin is a useful tool for sharing information between people, but please do not reference pastebin URLs in Jira Tickets. Pastebin entries are not guaranteed to survive for any period of time, and they can and will disappear at some point. This means of you open a ticket and you put a backtrace in the pastebin, if the pastebin is cleared so is your backtrace. (if you use the fscore_pb script to help collect the data, there is a download link right on the pastebin that will let you download a .txt file for that entry which you can then attach to the ticket ) Please Attach to jira ticket all backtraces, sip traces and logs as plain text files ( .txt files ) Also, please do not paste the results into the notes or the description of the issue. This just means we have to scroll down 97 screens of stuff to get the last notes on a ticket. These simple things will help out the developers and help make the bugs go away faster! Thanks! K -- Ken http://www.FreeSWITCH.org http://www.ClueCon.com http://www.OSTAG.org irc.freenode.net #freeswitch