I assume that this is a reply to my previous message, but since you created a new message it broke the thread. There is no boiler plate guide to receiving calls from a VoIP provider, each one does whatever it chooses and you as the paying customer have no say in the matter so the easiest path is to conform to their method. (Is this really the way it's supposed to be?) Fortunately, FreeSWITCH makes this easy. Your job, should you decide to accept it, is to determine what information is being sent to your FS installation and in which fields it appears, then edit the dialplan that services that inbound call to recognize the number and do the right thing with it, another choice that is entirely yours. I'm assuming that it should ring one or more extensions in which case you might not even need to touch the "transfer" line in the dialplan since it transfers to extension 1000. The vanilla public dialplan file that ships with FS looks for destination_number = 5551212 which I'm just guessing is not a number that they will send to you, so it doesn't match the one and only condition test in the dialplan and terminates the call, so your SIP provider returns a busy to the caller. For instance, in my case I discovered by reading the FS logs that CallCentric sends my DID/DNIS in the sip_to_user field (at least that's the variable in which FS stuffs it), so I modified my public dialplan in conf/dialplan/public/callcentric.xml to test that field against my number: <condition field="${sip_to_user}" expression="^(12024561000)$"> I have no idea what will work in your case which is why you need to get your hands dirty looking at the logs. Once you get inbound calls transferring to your desired extension(s) I'm sure you will be eager to delve into it more. Bote -----Original Message----- From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of T Fred Farmington Sent: Tuesday, 24 February, 2015 12:58 To: freeswitch-users@lists.freeswitch.org Subject: [Freeswitch-users] Where to go from here? It appears to me that the vanilla configuration files that come with FreeSWITCH allow you to run in a very limited mode. As I indicated before I can get my in-house softphones to successfully call into the FreeSWITCH and reach one of the default extensions. When I do this I hear the associated FreeSWITCH default voice recordings But when I try to call in via my outside SIP line, I cannot get the connection. I see the call arrive in the FS_CLI and in the log files, but I only get a Busy signal and no connection is made. Editing my sip_profiles - internal & external xml files did not change that behavior. Either: 1. I made the wrong edits in those files 2. I did not edit enough files 3. or I have no idea what I am doing. I would rather understand what should be done than just 'groping in the dark' making edits here and there based on a partial understanding (or lack of understanding) of some web reference. I thought that the FreeSWITCH 1.2. book would help, but nowhere does it say: If you want to receive 'outside' calls, do this...... My current SIP line is configured very simply. * No SIP authentication required * A single IP address on Port 5060 upd * DTMF type is set to RFC2833 * Rtp will be from 208.85.184.41 udp ports 10,000 to 59,000 (although we are doing voice only at this time) I have a number of things that I would like the FreeSWITCH phone switch to do, but I feel that I need to take 'baby steps'. So my First goal is to just successfully receive an 'outside' call to one of the existing default extensions - similar to how the softphones work now. My second 'baby step' goal would be to to use one of my softphones to place a call OUT on the same SIP line. After that I can look at beginning to understand how to configure the various internal extensions to do various tasks. Thanks for your continued patience and support. _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org