Hello, The following documentation has been updated; http://wiki.freeswitch.org/wiki/IVR_Menu This now includes instructions on the different ways of playing remote audio files as a greeting. Both 'mod_http_cache' and 'mod_shout' have been explained in detail, with 'mod_http_cache' being recommended as the most production suitable approach. There does appear to be a bug with 'mod_shout' in which menu events are delayed by exactly 1 second (this is confirmed to NOT be the same problem as http://jira.freeswitch.org/browse/FS-4924 ), however given that mod_shout is not production worthy, I have not spent any time investigating this. If anyone disagrees with this update or feels it needs further clarification, please feel free to reply. Cal