[Freeswitch-users] Possible to avoid sending callcenter call to agent if they are on the line?

When a call comes in through the callcenter queue and an agent answers, naturally another call coming in will NOT ring their phone. But what if I want to have this same behavior if an agent calls a local extension or calls out the gateway? So if an agent is on the phone at all, they are skipped over for incoming queue calls. Is it possible? -- View this message in context: http://freeswitch-users.2379917.n2.nabble.com/Possible-to-avoid-sending-call... Sent from the freeswitch-users mailing list archive at Nabble.com.