Hi All, I am trying to use the operator extension in Multi-tenant environment. I modified the voicemail.conf.xml file as below. <param name="operator-extension" value="operator XML *${domain_name}*"/> Looks to me this is not the right way to do ... when I press the 9 (voicemail operator extension) call ended. Below is the log... 2010-12-27 21:07:27.664362 [NOTICE] switch_ivr.c:1603 Transfer loopback/voicemail-b to XML[operator@${domain_name}] 2010-12-27 21:07:27.664362 [DEBUG] switch_core_state_machine.c:366 (loopback/voicemail-b) State EXECUTE going to sleep 2010-12-27 21:07:27.664362 [DEBUG] switch_core_state_machine.c:320 (loopback/voicemail-b) Running State Change CS_ROUTING 2010-12-27 21:07:27.664362 [DEBUG] switch_channel.c:1615 (loopback/voicemail-b) Callstate Change EARLY -> RINGING 2010-12-27 21:07:27.664362 [DEBUG] switch_core_state_machine.c:359 (loopback/voicemail-b) State ROUTING 2010-12-27 21:07:27.665397 [DEBUG] mod_loopback.c:323 loopback/voicemail-b CHANNEL ROUTING 2010-12-27 21:07:27.665397 [DEBUG] switch_core_state_machine.c:77 loopback/voicemail-b Standard ROUTING 2010-12-27 21:07:27.665397 [INFO] mod_dialplan_xml.c:331 Processing Ext 202 <202>->*operator in context ${domain_name}* 2010-12-27 21:07:27.665397 [WARNING] mod_dialplan_xml.c:361 *Context ${domain_name} not found* 2010-12-27 21:07:27.665397 [INFO] switch_core_state_machine.c:142 No Route, Aborting Is there any way to use the *${domain_name} *in the voicemail operator-extension parameter. What is the recommended way of using operator-extension in Multi-tenant environment. * * * * * * Thanks and regards, Lloyd