Hi Raphael, If you're using the pickup module: https://freeswitch.org/confluence/display/FREESWITCH/mod_dptools%3A+pickup We managed to work around this problem by adding the pickup group name (this could be a UUID) to the contact for the agent, example: <agent name="222@mydomain.com" type="callback" contact="{call_timeout=10}user/222@mydomain.com,pickup/pickupgroupname" status="Available" no-answer-delay-time="10" max-no-answer="0" wrap-up-time="10" reject-delay-time="10" busy-delay-time="10" /> Hope this helps for you too. Thanks, Shaun -----Original Message----- From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Raphael Lechner Sent: 28 August 2015 10:06 To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> Subject: [Freeswitch-users] Pickup from a Queue - mod_callcenter Hi, We have a customer that want to Pickup from time to time a call from a queue. It seems that picking up a call from a Queue is not intended to be used in combination with a Queue or I’m wrong with that? I created a solution for that customer that store the UUID in a database via a python script before the caller gets into the queue and a function to retrieve that UUID if the caller is still in the queue and to pick up with that UUID. After the call get answered the UUID get deleted. This function is working fine, but maybe somebody knows a better way to picking up calls from a Queue? Thanks in advance, Raphael _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ______________________________________________________________________ This message has been checked for all known viruses by MessageLabs Virus Scanning Service. ______________________________________________________________________ ______________________________________________________________________ This message has been checked for all known viruses by MessageLabs Virus Scanning Service. ______________________________________________________________________