21 Jan
2010
21 Jan
'10
11:21 p.m.
Hello, I'm on the latest trunk version (16440) and having an issue with Polycom and transferring. The dial plan is set up so that unanswered calls go to voicemail. When I answer a call with a polycom phone and then transfer that call to another phone, if the other phone doesn't pick up and the voicemail app starts, then I hit transfer again with the intent of having the caller leave a voicemail, the call is dropped. If the phone does pick up during the transfer, it works fine. I also have an Aastra phone, and when I do the same thing, but from the Aastra phone, it works as expected. Is this known to be a problem with Polycom? Thanks! Troy