Shamefully quite old :( FreeSWITCH Version 1.5.15b+git~20150222T001715Z~9df39b8fe4~64bit (git 9df39b8 2015-02-22 00:17:15Z 64bit) I am going to try the latest version to see if I can replicate this. But generally speaking, how to troubleshoot this behavior? via Newton Mail [https://cloudmagic.com/k/d/mailapp?ct=dx&cv=9.1.25&pv=10.12.1&source=email_f...] On Wed, Nov 2, 2016 at 10:29 PM, Michael Jerris <mike@jerris.com> wrote: How old of a version? I vaguely recall a bug in this quite a while back. On Nov 2, 2016, at 3:10 PM, Muhammad Naseer Bhatti < nbhatti@gmail.com [nbhatti@gmail.com] > wrote: I am trying to diagnose a gateway down issue, 2016-11-02 17:59:41.304402 [ERR] mod_sofia.c:4391 Gateway 'vgaccount' is down! (Yes it’s a little old version but need to figure out the root cause) I have the gigantic sip trace and the log files but not able to figure out why I am seeing this message. Though at the same time I am able to ping the gateway fine from the same machine. What sort of symptoms should I look for in the log files? I am already looking into network connectivity and other system log files but nothing as of now.