Hi all, Is is possible to define a default action in an IVR menu? i.e. an action that is taken when the user does NOT press any key. For example: <menu name="ppn_ivr_VoiceMail_Play" greet-long="phrase:PlayVM" timeout="3000" inter-digit-timeout="3000" timeout="3000" max-failures="0" max-timeouts="1" digit-len="1"> <entry action="menu-exec-app" digits="4" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 4"/> <entry action="menu-exec-app" digits="7" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 7"/> <entry action="menu-exec-app" digits="8" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 8"/> <entry action="menu-exec-app" digits="5" param="managed PPNSystem.Telephony.ReturnCallVoicemailHandler 5"/> <entry action="menu-exec-app" digits="" param="managed PPNSystem.Telephony.PlayVoicemailHandler"/> </menu> In the above I would like the last action to kick in if the user does not press any keys after 3 secs. Any help appreciated! Thanks Pj