Thanks Antony, I'll enter those shortly into the CLI. Will send logs to JIRA when it happens again. From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Anthony Minessale Sent: 17 February 2012 17:34 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Dropped calls on transfer This is different, this is if you try to do something like call someone's voicemail or a conference and try to transfer that call to someone. When you are one on one with an IVR app there is only 1 call leg so nothing to transfer. The solution if you need to do this is to put the media apps all in their own instance of FS or to use mod_loopback to actually place a call to the app, also you can call your own box over SIP to create 2 call legs. Daniel, you should do sofia global siptrace on console loglevel debug (/log debug for fs_cli users) On Fri, Feb 17, 2012 at 10:48 AM, Brian Foster <bdfoster@endigotech.com<mailto:bdfoster@endigotech.com>> wrote: oops.... here's two more lines i forgot to add... altogether now: 2012-02-17 11:46:07.175353 [DEBUG] sofia.c:6493 Process REFER to [*98@sip.endigovoip.com<mailto:98@sip.endigovoip.com>] 2012-02-17 11:46:07.175353 [DEBUG] sofia.c:6511 Replaces: [d05295f-ba47a7e4@192.168.1.86<mailto:d05295f-ba47a7e4@192.168.1.86>] 2012-02-17 11:46:07.175353 [WARNING] sofia.c:6720 Cannot transfer channels that are not in a bridge. On Fri, Feb 17, 2012 at 11:22 AM, Brian Foster <bdfoster@endigotech.com<mailto:bdfoster@endigotech.com>> wrote: I have an SPA921, and i could not get blind transfer/attended transfer/conference to work either. 2012-02-17 11:19:01.258020 [WARNING] sofia.c:6720 Cannot transfer channels that are not in a bridge. ...that's the error message I get. This is probably a bug or the phone isn't actually set up right. I'm going to do some research. -BDF On Fri, Feb 17, 2012 at 3:38 AM, Daniel Knaggs <Daniel.Knaggs@realitysolutions.co.uk<mailto:Daniel.Knaggs@realitysolutions.co.uk>> wrote: What commands do you want me to run under the CLI? From: freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org> [mailto:freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>] On Behalf Of Anthony Minessale Sent: 16 February 2012 17:04 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Dropped calls on transfer Its ok if its large. The point is to get the maximum debug while the issue happens to determine the problem. the little snippet you showed is not enough to go on. If you can single out a section of log that shows the whole attempt to perform the transfer with the sip trace and debug enabled I can try to tell you what your problem is (its not a common problem so its specific to something you have , [phone type, config, dialplan]) On Thu, Feb 16, 2012 at 3:00 AM, Daniel Knaggs <Daniel.Knaggs@realitysolutions.co.uk<mailto:Daniel.Knaggs@realitysolutions.co.uk>> wrote: Sorry Anthony, I didn't see it - it was getting late last night. I've read it now. How large are these logs going to get? We're running on ISDN with calls coming in practically every minute. At the moment the "freeswitch.log" per day is over 20MB (it rotates the log every 10MB). From: freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org> [mailto:freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>] On Behalf Of Anthony Minessale Sent: 15 February 2012 22:49 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Dropped calls on transfer Did you not see my last email? On Wed, Feb 15, 2012 at 4:36 PM, Daniel Knaggs <Daniel.Knaggs@realitysolutions.co.uk<mailto:Daniel.Knaggs@realitysolutions.co.uk>> wrote: Thanks for a reply, Brian. That's what I told them they should be doing but they won't listen. I cringe when I overhear someone saying "call straight through" (ie, "I've pressed xfer twice") ;) Looking at the logs when it happens it would appear that a hangup request came from the phone and not the PBX, does that sound right? Maybe this will help from my debugging last week during a transfer: - 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1613 (FreeTDM/1:1/000) State Change CS_EXECUTE -> CS_HIBERNATE 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal FreeTDM/1:1/000 [BREAK] 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1615 (sofia/internal/sip:216@X.X.X.104:5060) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK] 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK] 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362 (sofia/internal/sip:216@X.X.X.104:5060) Running State Change CS_HIBERNATE 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal FreeTDM/1:1/000 [BREAK] 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate Resulted in Error Cause: 487 [ORIGINATOR_CANCEL] 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432 (sofia/internal/sip:216@X.X.X.104:5060) State HIBERNATE 2012-02-08 14:28:26.614963 [NOTICE] switch_ivr_originate.c:2459 Cannot create outgoing channel of type [user] cause: [ATTENDED_TRANSFER] 2012-02-08 14:28:26.614963 [DEBUG] mod_sofia.c:222 sofia/internal/sip:216@X.X.X.104:5060 SOFIA HIBERNATE 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:749 (sofia/internal/sip:216@X.X.X.104:5060) State Change CS_HIBERNATE -> CS_RESET 2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate Resulted in Error Cause: 601 [ATTENDED_TRANSFER] 2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK] 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432 (sofia/internal/sip:216@X.X.X.104:5060) State HIBERNATE going to sleep 2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362 (sofia/internal/sip:216@X.X.X.104:5060) Running State Change CS_RESET 2012-02-08 14:28:26.614963 [INFO] mod_dptools.c:2900 Originate Failed. Cause: ATTENDED_TRANSFER Here is a different one I've seen today: - 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (sofia/internal/212@X.X.X.2<mailto:sofia/internal/212@X.X.X.2>) Callstate Change EARLY -> HANGUP 2012-02-15 13:05:09.651368 [NOTICE] switch_channel.c:3276 Hangup sofia/internal/212@X.X.X.2<mailto:sofia/internal/212@X.X.X.2> [CS_EXECUTE] [INCOMPATIBLE_DESTINATION] 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2871 Send signal sofia/internal/212@X.X.X.2<mailto:sofia/internal/212@X.X.X.2> [KILL] 2012-02-15 13:05:09.651368 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/212@X.X.X.2<mailto:sofia/internal/212@X.X.X.2> [BREAK] 2012-02-15 13:05:09.651368 [DEBUG] switch_ivr_originate.c:3222 sofia/internal/212@X.X.X.2<mailto:sofia/internal/212@X.X.X.2> Media Establishment Failed. 2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (sofia/internal/sip:211@X.X.X.105:5060) Callstate Change ACTIVE -> HANGUP 2012-02-15 13:05:09.651368 [NOTICE] switch_ivr_originate.c:3224 Hangup sofia/internal/sip:211@X.X.X.105:5060 [CS_CONSUME_MEDIA] [INCOMPATIBLE_DESTINATION] Also had one report of it dropping a call after taking a call off-hold but no more. Jira? Sorry what is that? [Description: cid:image8ca977.PNG@ff333969.478fdf3a] Daniel Knaggs Software Developer Reality Solutions Ltd, 1 Global Business Park, Hamburg Road, Kingston upon Hull, East Yorkshire, HU7 0AE Tel: 01482 828000 / Fax: 01482 373100 Daniel.Knaggs@realitysolutions.co.uk<mailto:Daniel.Knaggs@realitysolutions.co.uk> www.realitysolutions.co.uk<http://www.realitysolutions.co.uk/> ________________________________ Sage Accredited Business Partner serving businesses in Yorkshire & Lincolnshire [Description: cid:image6a28e2.PNG@68fbc2d4.4c8c5174] From: freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org> [mailto:freeswitch-users-bounces@lists.freeswitch.org<mailto:freeswitch-users-bounces@lists.freeswitch.org>] On Behalf Of Brian West Sent: 15 February 2012 18:58 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Dropped calls on transfer If your users want to do that they should be doing a blind transfer (Users are hard to train). Collect data, use latest git, open jira. /b On Feb 15, 2012, at 8:37 AM, Daniel Knaggs wrote: Hello, We've recently switched from Asterisk to FreeSwitch and experiencing a minor problem. Currently we've got twenty LinkSys/Cisco phones (12x SPA942, 6x SPA962, and 2x SPA504) and experiencing dropped calls when transferring calls. This seems to happen more often when the caller has hit the xfer button for the second time before the callee has even answered the phone. But sometimes drops no more than one call a day if the caller waits until the callee has answered. * All phones are running the latest firmware (v6) and have been factory reset * FreeSwitch is running on version "1.0.head (git-b9b7266 2012-02-10 12-23-58 -0600)" * RTP packet size has been changed to 0.020 as per wiki for all phones Has anyone got any ideas? -- Brian West FreeSWITCH Solutions, LLC Phone: +1 (918) 420-9266<tel:%2B1%20%28918%29%20420-9266> Fax: +1 (918) 420-9267<tel:%2B1%20%28918%29%20420-9267> brian@freeswitch.org<mailto:brian@freeswitch.org> http://www.freeswitch.org _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com<mailto:MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<mailto:PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net<http://irc.freenode.net> #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org<mailto:sip%3A888@conference.freeswitch.org> googletalk:conf+888@conference.freeswitch.org<mailto:googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:+19193869900<tel:%2B19193869900> _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com<mailto:MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<mailto:PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net<http://irc.freenode.net> #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org<mailto:sip%3A888@conference.freeswitch.org> googletalk:conf+888@conference.freeswitch.org<mailto:googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:+19193869900<tel:%2B19193869900> _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Brian D. Foster Endigo Computer LLC Email: bdfoster@endigotech.com<mailto:bdfoster@endigotech.com> Phone: 317-429-1069<tel:317-429-1069> Indianapolis, Indiana, USA This message contains confidential information and is intended for those listed in the "To:", "CC:", and/or "BCC:" fields of the message header.If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. -- Brian D. Foster Endigo Computer LLC Email: bdfoster@endigotech.com<mailto:bdfoster@endigotech.com> Phone: 317-429-1069<tel:317-429-1069> Indianapolis, Indiana, USA This message contains confidential information and is intended for those listed in the "To:", "CC:", and/or "BCC:" fields of the message header.If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- Anthony Minessale II FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/ Twitter: http://twitter.com/FreeSWITCH_wire AIM: anthm MSN:anthony_minessale@hotmail.com<mailto:MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<mailto:PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net<http://irc.freenode.net> #freeswitch FreeSWITCH Developer Conference sip:888@conference.freeswitch.org<mailto:sip%3A888@conference.freeswitch.org> googletalk:conf+888@conference.freeswitch.org<mailto:googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:+19193869900
