Hello. As I said the first time, it seems that there's no agent in your queue. Check the TIER config In agent you put : agent name="1000@default" But in TIER tier agent="1000@callcenter" For me, it's not the same agent, Try to put agent@default in TIER config party Regards 2012/12/15 Juan Pablo L. <jpablolorenzetti@hotmail.com>
I have change somethings around as suggested but still freeswitch does not even make the attempt to dial out, this is the config i m using http://pastebin.freeswitch.org/20326 and this is the console logs http://pastebin.freeswitch.org/20327.
the name of the gateway i m trying to send the call to is huawei_csoft, in my original post i sent the name of the external profile whichis wrong but i was making lots of combinations trying to make it work .... thanks for any help ...
------------------------------ From: jpablolorenzetti@hotmail.com To: freeswitch-users@lists.freeswitch.org Date: Fri, 14 Dec 2012 22:46:39 +0000
Subject: Re: [Freeswitch-users] callcenter with external agents
Hi All, thank you very much for your answers, it is a relieve to know that what i m trying to accomplish is possible, i have not done it before so i m not sure what to expect, it is likely that i m configuring something wrong ..... i will try what was suggested in these responses and get back to you guys asap. thanks!!
From: fdelawarde@wirelessmundi.com To: freeswitch-users@lists.freeswitch.org Date: Fri, 14 Dec 2012 13:49:08 +0100 Subject: Re: [Freeswitch-users] callcenter with external agents
It should work fine, heck it even works with loopback channels for me!
Just in case, verify that your dialstring is correct. If "external-huawei_gw" is a gateway, use:
sofia/gateway/external-huawei_gw/XXXXXX
instead of:
sofia/external-huawei_gw/XXXXXX
Regards, François.
On Fri, 2012-12-14 at 12:20 +0100, Regis M wrote:
It works, we're doing it on a production system. The message seems to be more a agent State problem instead of gateway problem. Your agent doesn't seems to been "Waiting" or you don't correctly affect it in a tier with you queue. There's 2 agents thing to check Status and State. and Tier association Check the configuration by make call working with a "normal" sip agent and then, you could try by changing his contact parameter to gateway outside the fs callcenter box.
Regards
2012/12/14 Brian Foster <bdfoster@endigotech.com> +1 I don't really know if this is possible. We've tried to do it this way but we ended up using some LUA scripts and mod_fifo. Unfortunately I can't release the scripts because the client won't allow me.
Sent from my iPhone
On Dec 13, 2012, at 1:31 PM, Juan Pablo L. <jpablolorenzetti@hotmail.com> wrote:
Hi, i m trying to set up a callcenter but the lines for the agents are mobile phones in a mobile network and are not attached to freeswitch, i m trying to set it up with the following:
<agent name="1000@default" type="callback" contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />
XXXXX being the mobile number but i m getting the following error:
Member 2018 <2018> in queue 'callcenter@default' reached max wait of 0 sec. with no agent plus join grace period of 5 sec.
and i see that freeswitch does not even try to dial out to the trunk.
i m wondering if configuring it the way i need it is even possible as i think the problem may reside in the fact that freeswitch does not actually see the agent registered. thanks!!
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_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
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