I'm trying to get FS working with alphanumeric UserIDs. I'm running into a problem when user1 registers using mixed case (User1@example.com) and then user2 tries to reach user1 by dialing "user1" instead of "User1". FS fails to make the connection between the two extensions and reports: [ERR] switch_ivr_originate.c:2648 Cannot create outgoing channel of type [error] cause: [USER_NOT_REGISTERED] The dial plan string for bridging my internal users is: <action application="bridge" data="user/${dialed_extension}@${domain_name}"/> Is there a way to use alphanumeric UserIDs and bridge calls between internal extensions when the dialing user doesn't know exactly how (upper, lower, mixed case) the destination user/extension registered with FS? -- Peter Hinman ParcelPool.com Office: 801-434-7400 Cell: 801-830-8292