Hi , i am trying to use callcenter on FreeSWITCH Version 1.6.20-37-987c9b9~64bit (-37-987c9b9 64bit) <extension name="my-ext"> <condition field="${destination_number}" expression="^my-ext$"> <action application="set" data="hangup_after_bridge=true"/> <action application="playback" data="welcome_msg.wav"/> <action application="answer"/> <action application="callcenter" data="support@my-domain.com"/> /condition> </extension> but when caller hangup after playback and before callcenter app still got agent phone calling ( member abandoned ) and when agent answer it, channel is empty: 2019-03-15 12:35:49.454539 [DEBUG] sofia.c:7084 Channel sofia/external/44111111111@11.11.22.22 entering state [early][183] EXECUTE sofia/external/44111111111@11.11.22.22 playback(welcome_msg.wav) 2019-03-15 12:35:49.454539 [DEBUG] switch_core_file.c:342 File /usr/share/freeswitch/sounds/en/us/welcome_msg.wav sample rate 44100 doesn't match requested rate 8000 2019-03-15 12:35:49.454539 [DEBUG] switch_ivr_play_say.c:1498 Codec Activated L16@8000hz 1 channels 20ms 2019-03-15 12:35:50.094549 [DEBUG] switch_rtp.c:7308 Correct audio ip/port confirmed. 2019-03-15 12:35:55.914546 [DEBUG] switch_ivr_play_say.c:1942 done playing file /usr/share/freeswitch/sounds/en/us/welcome_msg.wav EXECUTE sofia/external/44111111111@11.11.22.22 answer() 2019-03-15 12:35:55.914546 [DEBUG] switch_core_media.c:6861 Audio params are unchanged for sofia/external/44111111111@11.11.22.22. 2019-03-15 12:35:55.914546 [DEBUG] mod_sofia.c:850 Local SDP sofia/external/44111111111@11.11.22.22: 2019-03-15 12:35:55.914546 [DEBUG] sofia.c:7084 Channel sofia/external/44111111111@11.11.22.22 entering state [completed][200] 2019-03-15 12:35:55.914546 [NOTICE] mod_dptools.c:1312 Channel [sofia/external/44111111111@11.11.22.22] has been answered 2019-03-15 12:35:55.914546 [DEBUG] switch_channel.c:3773 (sofia/external/44111111111@11.11.22.22) Callstate Change EARLY -> ACTIVE EXECUTE sofia/external/44111111111@11.11.22.22 set(hangup_after_bridge=true) 2019-03-15 12:35:55.914546 [DEBUG] mod_dptools.c:1548 SET sofia/external/44111111111@11.11.22.22 [hangup_after_bridge]=[true] EXECUTE sofia/external/44111111111@11.11.22.22 callcenter(support@my-domain.com) 2019-03-15 12:35:55.914546 [DEBUG] mod_callcenter.c:2886 Member 44111111111 <44111111111> joining queue support@my-domain.com 2019-03-15 12:35:55.914546 [DEBUG] switch_ivr_play_say.c:1498 Codec Activated L16@8000hz 1 channels 20ms 2019-03-15 12:35:55.934531 [DEBUG] mod_callcenter.c:1135 Updated Agent 1000@my-domain.com set state = Receiving 2019-03-15 12:35:55.934531 [DEBUG] mod_callcenter.c:1615 Setting outbound caller_id_name to: 44111111111 2019-03-15 12:35:55.934531 [DEBUG] switch_ivr_originate.c:2142 Parsing global variables 2019-03-15 12:35:55.934531 [DEBUG] switch_ivr_originate.c:2669 Parsing session specific variables 2019-03-15 12:35:55.954522 [DEBUG] sofia.c:7084 Channel sofia/external/44111111111@11.11.22.22 entering state [ready][200] 2019-03-15 12:35:56.034540 [NOTICE] sofia.c:1012 Hangup sofia/external/44111111111@11.11.22.22 [CS_EXECUTE] [NORMAL_CLEARING] 2019-03-15 12:35:56.034540 [DEBUG] mod_callcenter.c:3009 Member 44111111111 <44111111111> abandoned waiting in queue support@my-domain.com 2019-03-15 12:35:56.034540 [DEBUG] mod_callcenter.c:3042 Member "44111111111" <44111111111> exit queue support@my-domain.com due to BREAK_OUT mod_callcenter config : <queue name="support@my-domain.com"> <param name="strategy" value="ring-all"/> <param name="moh-sound" value="tone_stream://${uk-ring};loops=-1"/> <param name="announce-sound" value="announce.wav"/> <param name="announce-frequency" value="25"/> <param name="time-base-score" value="system"/> <param name="max-wait-time" value="0"/> <param name="max-wait-time-with-no-agent" value="0"/> <param name="max-wait-time-with-no-agent-time-reached" value="5"/> <param name="tier-rules-apply" value="false"/> <param name="tier-rule-wait-second" value="300"/> <param name="tier-rule-wait-multiply-level" value="true"/> <param name="tier-rule-no-agent-no-wait" value="false"/> <param name="discard-abandoned-after" value="5"/> <param name="abandoned-resume-allowed" value="false"/> </queue> <agents> <agent name="1000@my-domain.com" type="callback" contact="[call_timeout=360]user/1000@my-domain.com" status="Available" max-no-answer="0" wrap-up-time="10" reject-delay-time="10" busy-delay-time="0" /> </agents> <tiers> <tier agent="1000@my-domain.com" queue="support@my-domain.com" level="1" position="1"/> </tiers> is there any way to play welcome message before callcenter app and not get such behaviour ? maybe we can play welcome msg inside callcenter app ? Thanks Marcin