If I Send a ping OPTIONS and don’t get a reply back, that won’t be shown in the trace. The trace will only show a packet was sent and no ACK was received. This could be network or the gateway both. Either way, how should I capture only the trace? Capture the whole trace and filter OPTIONS only? -- Sent with Airmail From: Steven Ayre <steveayre@gmail.com> <steveayre@gmail.com> Reply: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> <freeswitch-users@lists.freeswitch.org> Date: November 3, 2016 at 1:58:33 PM To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org> <freeswitch-users@lists.freeswitch.org> Subject: Re: [Freeswitch-users] How to figure out mod_sofia.c:4391 Gateway 'vgaccount' is down! Can you get a packet trace of the OPTIONS? This could mean you're getting packet loss, or the gateway isn't responding to some of the OPTIONS packets. If it's not 100% loss it'd let some packets through but occassionally drop others which can make the state flap between up and down. You can tune ping-min and ping-max to handle a small amount of missed OPTIONS without marking it as down. Although if there is loss it's likely going to impact on call quality. -Steve On 2 November 2016 at 19:17, Muhammad Naseer Bhatti <nbhatti@gmail.com> wrote:
Yes it is. The gateway works perfectly and out of sudden it goes down. But then FreeSWITCH takes a few seconds to retry and then marks it back up.
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On Wed, Nov 2, 2016 at 10:14 PM, David Villasmil < david.villasmil.work@gmail.com> wrote:
Is the gw responding the OPTIONs? On Wed, Nov 2, 2016 at 3:11 PM Muhammad Naseer Bhatti <nbhatti@gmail.com> wrote:
I am trying to diagnose a gateway down issue,
2016-11-02 17:59:41.304402 [ERR] mod_sofia.c:4391 Gateway 'vgaccount' is down!
(Yes it’s a little old version but need to figure out the root cause)
I have the gigantic sip trace and the log files but not able to figure out why I am seeing this message. Though at the same time I am able to ping the gateway fine from the same machine. What sort of symptoms should I look for in the log files? I am already looking into network connectivity and other system log files but nothing as of now.
Thanks.
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