no there are no plans. The calls are distributed to the agents based on the number of missed calls they earn and the number of calls they have made. Call strategies are mythical. 2010/11/29 Eugene Prokopiev <enp@altlinux.org>:
Hi,
No mod_fifo nor mod_сallсenter not fit me completely. There are no strategy option in mod_fifo, so incoming calls are distributed to agents unfairly. There are no something like "fifo in" and "fifo out wait" in mod_сallсenter. It it can be implemented with "callcenter_config agent add" and "callcenter_config tier add" but it is impossible to execute "callcenter_config agent del" and "callcenter_config tier del" automatically after agent hungup.
Whether there are plans to add something like strategy option to mod_fifo or simplify mod_сallсenter usage?
-- Thanks, Eugene Prokopiev
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