21 Jul
2009
21 Jul
'09
7:01 p.m.
Hi there, I am putting together an ivr to allow the recipient of a call to accept, route to voice mail or eavesdrop on voicemail. The current path is to answer the inbound call, park it, using the bgapi call to the recipient and play the IVR. Basically: 1. Answer 2. Playback greeting 3. UUID_PARK 4. Set filter for BACKGROUND_JOB 5. BGAPI Originate to the recipient with customer variables for processing 6. Do new IVR for recipient and process their input to route call. I am not sure is this the right path. Is there a better way? Lon