29 Nov
2010
29 Nov
'10
8:28 a.m.
Hi, No mod_fifo nor mod_сallсenter not fit me completely. There are no strategy option in mod_fifo, so incoming calls are distributed to agents unfairly. There are no something like "fifo in" and "fifo out wait" in mod_сallсenter. It it can be implemented with "callcenter_config agent add" and "callcenter_config tier add" but it is impossible to execute "callcenter_config agent del" and "callcenter_config tier del" automatically after agent hungup. Whether there are plans to add something like strategy option to mod_fifo or simplify mod_сallсenter usage? -- Thanks, Eugene Prokopiev