Good morning, i m having lots of issues with softphones, when a call is initiated/terminated to a softphone the background noise is too high that you can hardly hear the actual voice. i have played around with VAD and CNG turning them on and off in the profile and/or the dialplan but i have not had any luck. it does not matter if the call is internal or goes through a gateway, it is however, worse when it goes through a gateway, those are the cases you can not even hear the voice for so much noise and when the call is to a next extension the background noise is high but not as high. But, if you initiate/terminate the call to a hardphone (like polycom phones) the call is perfectly clear in all cases (except when the other end is an internal softphone). can someone please give me a hint. thanks a lot!