Dude, you ROCK! -MC Sent from my iPhone On Jan 9, 2009, at 3:06 PM, Andrew Thompson <andrew@hijacked.us> wrote:
Hi,
Today I'd like to announce the open-sourcing of a distributed callcenter platform I've been designing/building using FreeSWITCH/Erlang. The goal is to allow multiple callcenter branch offices to operate seamlessly as a whole, or even just scale one large one beyond hardware/software limits by partitioning the inbound lines/agents across multiple servers.
You can read more about the design here:
http://opencsm.org/wiki/index.php/Spice_Telephony
And a quick overview of planned features:
* Inbound/Outbound support * Media type agnostic (voice, email, chat, video(?)) * Skill based routing * Agent phone agnostic (SIP or POTS line) * Dynamic wrapup time * Web or fat client interface
And you can download a very early work in progress snapshot of the code from http://opencsm.org . We're also open sourcing our customer service management application too, which is also available for download there.
If anyone is interested in callcenter development using FreeSWITCH and/or Erlang, we welcome participation at any level. We don't have public source control or a bug tracker yet, but please bear with us; they're on the way.
Thanks,
Andrew Thompson - opencsm.org
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