Voicemail is of high interest to us too. We have a few ideas about improvements to mod_voicemail. I have entered a couple JIRA requests so you could look there for some more ideas for improvements to make. http://jira.freeswitch.org/secure/IssueNavigator.jspa?reset=true&mode=hide&p id=10021&sorter/order=DESC&sorter/field=priority&resolution=-1&component=100 77 I have submitted a patch to add a per user operator extension. I have a patch to add main menu access from other menus. There are open requests to fix the repeated Saved message and to reset the greeting back to the default. Please feel free to contact me off list for more ideas. Also, I know C pretty good :) Thanks, Robert -----Original Message----- From: Kristian Kielhofner [mailto:kris@kriskinc.com] Sent: Tuesday, August 24, 2010 9:00 AM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] New Bounty (again): Improved Mod_voicemailEmulation Tim, Thanks for replying. I'm in contact with someone who has a fairly complete voicemail implementation written in LUA. Hopefully we can work out an arrangement to open source that code so we can all work on it and adapt it for our needs. If everything goes as planned I'd love to have you help out. On Tue, Aug 24, 2010 at 9:10 AM, Tim St. Pierre <fs-list@communicatefreely.net> wrote:
So, what are your thoughts?
I think I would be interested in helping if I can, as I'm more or less in the same boat, with an existing user base on Asterisk. I would like to make things a little bit more configurable (not that they aren't already).
I don't have any experience working with C, but I am getting to know LUA, PHP, SQL, and a few others. I'm hoping I can do something helpful.
I have moved a lot of logic outside of the application and into a lua script to do what I want. Here's some of the features I have added. Let me know if this is something we could roll into a new module.
-Configurable cause code to greeting mappings
This lets you define an alternate greeting that will play if your phone is busy, in do not disturb, not registered, etc. It gives similar functionality to the busy/unavail greetings in Asterisk, but with a lot more flexibility. I also defined a mapping for "vm-direct", as on our PBX, you can transfer a call to **EXTEN to go straight to voicemail. On a NO_ANSWER cause, the selected greeting is played, which allows for vacation messages. If the mappings are set in the database, but the alternate greeting hasn't been recorded, it will use the selected main greeting, or play "the person at extension ... is unavailable".
-Configurable 0 IVR routing
I have put a bit more functionality in the 0 routing. In our Asterisk implementation, we had 0 go to reception, and # go to the users cell phone. A lot of people use this. There isn't a good way to do this in Freeswitch, so we came up with a different option. In the VM config database that we use, I have an IVR enable flag, as well as an extension slot for digits 0-9. If the IVR is disabled, pressing 0 transfers to the extension in the 0 slot. If the IVR is enabled, it uses greeting 9 as the menu, and will let the caller choose an option, transferring them to the extension set in the database. This lets a user do something like this:
"You have reached Tim, but I'm away from my desk at the moment. Please leave a message after the tone or press 0 for immediate assistance". ->"For technical support, press 1. To reach my assistant, press 2. If you would like to try my cell phone, press 3".
I would also like to see: An option NOT to delete the voice message when you e-mail it from the vm menu. A mechanism to record your name that the dial by name directory module can use. An option to skip the message details before you play them.
I'm sure there are others.
Let me know if you think any of these options are useful.
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-- Kristian Kielhofner http://www.astlinux.org http://blog.krisk.org http://www.star2star.com http://www.submityoursip.com http://www.voalte.com