Any device or soft phone that you want to register to FS should have its own entry in conf/directory/default/*.xml This contains its authentication ID and password to register it to FreeSWITCH. Then you need an entry in conf/dialplan/default.xml or other dialplan that tells FS how to route that number. The Vanilla configuration files available for FS come with directory files for users 1000.xml through 1019.xml and a default dialplan entry that calls 1000-1019. So it will not know how to route 600 nor 423 until you add routes for those numbers in the dialplan. Or you could change 423 to 1001 and enter its credentials into 1001.xml and it should call both directions. --- Bote FreeSWITCH Docs Janitor <http://freeswitch.org/confluence> http://freeswitch.org/confluence From: amani mansour Sent: Tuesday, 29 March, 2016 16:04 Subject: Re: [Freeswitch-users] Ringing don't exist Mr i have : 1 FS A(virtual machine 1)--------------------------------------------->in my conputer i installed a soft phone ( number 1000 is regestred from the soft phone ) i did a gateway which permet to register another number 423 in freeswitch A so now i have 2 numbers registred in FS but only one is regestred by the soft phone i want to dial 423 from the soft phone 1000 normally the call will be done normally ) but i don't have the methode ring i wish that i have well describe the problem t thank you sir ,i wish you can help me best regards amani 2016-03-29 17:58 GMT+01:00 Michael Jerris <mike@jerris.com>: What device is not sending the 180? why is it not sending it? On Mar 29, 2016, at 12:19 PM, amani mansour <amani.mansour2@gmail.com> wrote: yes i know mr Brian ,in fact i asked why ? 2016-03-29 17:14 GMT+01:00 Brian West <brian@freeswitch.org>: There is no 180/183 in there, just a 200OK /b On Tue, Mar 29, 2016 at 10:59 AM, amani mansour <amani.mansour2@gmail.com> wrote: Hi, I need to make a call from my soft phone to another freeswitch ,when the call is established (i meant (INVITE ,OK , RINGING or Progress.dession .) and after the ring is done to the freeswitch i will listen for example a song ,for that i make an external gateway ,but the step "ringing or progress session " is not estableshed i need to call the extension 600 <extension 600.PNG> <tcpdump.PNG> thanks with regards amani