14 Jul
2010
14 Jul
'10
11:50 a.m.
Hello, I recently set up a FS system for one call-center. One of the request was to enable call recording for inbound calls (it's just an inbound callcenter (20 lines) no outbound calls). At first i went with .mp3 enconding but i soon found out that in a "longer" conversation 8-9 minutes the two channels would get very much lagged.T The caller's, leg A, questions would be far ahead of the callees', leg B, answers. I though that this was caused by the .mp3 encoding so i switched back to plain old .wav. The problem is that the lag is still there and comes to "life" totally random. Has anyone ever encountered this before ? Thanks, Bogdan