Thank you Andrew, Do you also know if there is a possibility to try this feature with a softphone before buying an hardware phone? Thanks On 19 September 2013 *11:56*, Andrew Cassidy <andrew at cassidywebservices.co.uk> <freeswitch-users%40lists.freeswitch.org?Subject=%5BFreeswitch-users%5D%20Operator%20features&In-Reply-To=CAPkY64aqKgXvoe%2BpzgECTV0sByap9rb0T8vZ%2BM5LB8YJcUWSTw%40mail.gmail.com> wrote: A number of phones can do this, and some even have add-on modules to increase the number of buttons you have to play with. The ones that come to mind are: - Snom 370 + Expansion - Cisco SPA508G + SPA500S Expansion Module There are most likely others too, I'm sure other people on this list will add other suggestions. Obviously choose what best fits your budget and requirements. You'll need to configure presence in FreeSWITCH inf your sofia profile, then configure the keys as required and the extras in the dialplan for call pickup. How to configure the phones varies.