There's a far more simple solution. You will have multiple call legs, the member leg is the inbound leg of the call which is connected to the call centre queue which in your example I would ignore. There will also be an agent leg for each attempt to deliver the call to an agent, for your example I would use the billsec field on the agent leg which will give you the time the agent has spent on the phone with a caller. ________________________________________ From: FreeSWITCH-users [freeswitch-users-bounces@lists.freeswitch.org] on behalf of Khalil Khamlichi [khamlichi.khalil@gmail.com] Sent: 25 October 2017 09:43 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] is it possible to use mod_callcenter queues without answering the line to give you an example, you call to talk to your bank account manager, the bank charges an expensive fee for that, for that the bank is legally not allowed to charge waiting time. On Wed, Oct 25, 2017 at 9:32 AM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
In our case it is really mandatory, if customer does not get to talk to an agent the company has no legal right to bill him anything. for this we really must implement waiting without answering the call,
On Tue, Oct 24, 2017 at 11:36 PM, Ítalo Rossi <italo@freeswitch.org> wrote:
Don't do that. :)
Em ter, 24 de out de 2017 às 18:16, GM phy <servtelar@gmail.com> escreveu:
Hi
That’s not a mandatory requirement at all, waiting time counts as part of the call. Doing something like that you’ll have a network disconnection due lack of answer, no matter if you send 180 or 183. The timeout will depend on the scenario on each country, but in general terms it will be between one or two minutes.
GM
On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
Hi,
is it possible to use mod_callcenter queues without answering the line, that is the customer is held in the queue and hearing ringing (without the call being answered).
In fact this is a mandatory requirement when calls have a cost and we don't want to charge customer for waiting time but only for talk time.
Thanks in advance.
Khalil
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