Hi Anthony, Thanks for explaining blind transfer for me. The issue is that the fifo caller (my employee/agent, fifo in), gets hung-up on when the fifo consumer (an outside line to another party, fifo out) hangs up. I think this is because fifo was written under the assumption that the first in first out would always be a caller, and the agent would consume a caller. In my case, the roles are reversed, and there's no option to prevent the hangup of the caller. If the fifo caller (my employee/agent) could somehow know when a fifo consumer (my outside line to another party) was going to hangup, s/he could blind transfer out to save his/her connection from being hung-up, but unfortunately people don't always tell you before hand they are going to hangup. Right?!?!?! Thanks. --matt 2009/3/20 Anthony Minessale <anthony.minessale@gmail.com>
Even though it's an outbound call if your agent uses his sip phone to blind transfer the caller "customer", The customer call will change the the routing state and hunt in your local dialplan just like it was an inbound call. That's how blind transfer was designed to work.
If your agent is not using a sip phone, you can use bind_meta_app to make *N (where N = 0-9) to trigger a software blind transfer.
2009/3/20 Matthew Fong <mattdfong@gmail.com>
Also, I would not be able to have a hang-up script do it, because in this
scenario, the fifo consumer could hang-up at any time without any prior warning--otherwise, I could just transfer the fifo caller out before the fifo agent hangsup...but there is no prior warning :( --matt
On Fri, Mar 20, 2009 at 8:04 PM, Matthew Fong <mattdfong@gmail.com>wrote:
Hi Anthony, I'm trying to use fifo in a different sense. Instead of using it for inbound call queing, I'd like to use it for outbound call making. So instead, my agents are "waiting" in the que, and once an outbound call is connected, the "caller" will take an agent out of the que.
So, in my case, the Fifo agent, would not be able to transfer the call because it's an outbound call, and the phone number on the other side is that of a non-employee.
Fifo works a little smoother this way, because in reality, for outbound call making to an agent, this is what's happening, not vica versa. How difficult would this be to implement? Thanks.
--matt
2009/3/20 Anthony Minessale <anthony.minessale@gmail.com>
The agent could transfer the caller to another extension.
2009/3/19 Matthew Fong <mattdfong@gmail.com>
Hi Anthony,
I installed the patch, but I don't think it accomplishes what I want.
I want the opposite, I want the fifo caller to continue along with the dialplan after the agent (consumer) is finished with servicing the call. This might be useful in situations where there could be an IVR recording customer satisfaction results of the agent servicing the call. As is, FS ends the caller's channel after finishing up in the fifo (ie, agent (consumer) disconnects or hangsup)--there should be life after s/he has been serviced by an agent (preferably continuing on in the dialplan).
If I'm confused and missing something obvious, please correct me... Thanks
--matt
2009/3/19 Anthony Minessale <anthony.minessale@gmail.com>
This is the patch
http://jira.freeswitch.org/browse/MODAPP-237
it's not added yet.
2009/3/18 Matthew Fong <mattdfong@gmail.com>
I upgraded to > FreeSWITCH Version 1.0.trunk (12654M) > > but caller is still being hungup (and not continuing on with > dialplan) after agent disconnect with hangup_after_bridge=false > > Is there a separate patch I need to apply? Thanks. > > --matt > > > On Wed, Mar 18, 2009 at 11:39 AM, Matthew Fong <mattdfong@gmail.com>wrote: > >> Hi Anthony, thanks for the reply. >> I've searched thru jira, and didn't find anything when searching for >> fifo that was recently updated or related, except >> >> http://jira.freeswitch.org/browse/MODAPP-189 >> >> and I'm not sure if this does what I need. Was this what you were >> referring to? Thanks. >> >> --matt >> >> 2009/3/17 Anthony Minessale <anthony.minessale@gmail.com> >> >> there is a patch in jira that will implement this feature about to >>> be added >>> >>> >>> 2009/3/17 Matthew Fong <mattdfong@gmail.com> >>> >>>> I apologize if this is a double post to -dev. I'm not sure why I >>>> don't see my message appearing, so I'm going to try again in the -user list >>>> (first timer posting here ;). >>>> >>>> I have a situation where it would be useful for a caller not to be >>>> hungup, after finishing the "fifo in" execution (when the agent disconnects >>>> the call or the agent hangs-up). The caller is automatically hungup, in this >>>> situation. It would be preferable if the caller channel went further along >>>> the dial plan. I thought I might get lucky implementing this setting with >>>> hangup_after_bridge to false, but fifo does not utilize this variable. >>>> I tried looking thru the mod_fifo.c source, but my c skills are >>>> minimal. I also tried executing fifo in a lua app and >>>> setting setAutoHangup(false), but that also did not work. Any chance this >>>> could be done as a feature enhancement? Thanks. >>>> >>>> --matt >>>> >>>> >>>> >>>> _______________________________________________ >>>> Freeswitch-users mailing list >>>> Freeswitch-users@lists.freeswitch.org >>>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users >>>> UNSUBSCRIBE: >>>> http://lists.freeswitch.org/mailman/options/freeswitch-users >>>> http://www.freeswitch.org >>>> >>>> >>> >>> >>> -- >>> Anthony Minessale II >>> >>> FreeSWITCH http://www.freeswitch.org/ >>> ClueCon http://www.cluecon.com/ >>> >>> AIM: anthm >>> MSN:anthony_minessale@hotmail.com<MSN%3Aanthony_minessale@hotmail.com> >>> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<PAYPAL%3Aanthony.minessale@gmail.com> >>> IRC: irc.freenode.net #freeswitch >>> >>> FreeSWITCH Developer Conference >>> sip:888@conference.freeswitch.org<sip%3A888@conference.freeswitch.org> >>> iax:guest@conference.freeswitch.org/888 >>> googletalk:conf+888@conference.freeswitch.org<googletalk%3Aconf%2B888@conference.freeswitch.org> >>> pstn:213-799-1400 >>> >>> _______________________________________________ >>> Freeswitch-users mailing list >>> Freeswitch-users@lists.freeswitch.org >>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users >>> UNSUBSCRIBE: >>> http://lists.freeswitch.org/mailman/options/freeswitch-users >>> http://www.freeswitch.org >>> >>> >> > > _______________________________________________ > Freeswitch-users mailing list > Freeswitch-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE: > http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org > >
-- Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/
AIM: anthm MSN:anthony_minessale@hotmail.com<MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference sip:888@conference.freeswitch.org<sip%3A888@conference.freeswitch.org> iax:guest@conference.freeswitch.org/888 googletalk:conf+888@conference.freeswitch.org<googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:213-799-1400
_______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/
AIM: anthm MSN:anthony_minessale@hotmail.com <MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference sip:888@conference.freeswitch.org <sip%3A888@conference.freeswitch.org> iax:guest@conference.freeswitch.org/888 googletalk:conf+888@conference.freeswitch.org<googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:213-799-1400
_______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Anthony Minessale II
FreeSWITCH http://www.freeswitch.org/ ClueCon http://www.cluecon.com/
AIM: anthm MSN:anthony_minessale@hotmail.com <MSN%3Aanthony_minessale@hotmail.com> GTALK/JABBER/PAYPAL:anthony.minessale@gmail.com<PAYPAL%3Aanthony.minessale@gmail.com> IRC: irc.freenode.net #freeswitch
FreeSWITCH Developer Conference sip:888@conference.freeswitch.org <sip%3A888@conference.freeswitch.org> iax:guest@conference.freeswitch.org/888 googletalk:conf+888@conference.freeswitch.org<googletalk%3Aconf%2B888@conference.freeswitch.org> pstn:213-799-1400
_______________________________________________ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org