Hi, In my application, I am parking a call to an extension using valet-park. Before this I want to read a message to caller, but am not able to. I tried to use say and phrase but am not able to get the syntax right. Please help me. Dialplan - <extension> <condition field="destination_number" expression="^(450)$"> <action application="set" data="caller_id_name=Account Opening Request" /> <action application="set" data="call_timeout=60" /> <action application="set" data="originate_timeout=60" /> <action inline="true" application="lua" data="accountopening.lua"/> <action application="db" data="insert/accountopening/${parkednumber}/nonumber" /> <action application="say" data="en messages pronounced 'Please wait for an agent to pick your call.'" /> <action application="valet_park" data="my_lot ${parkednumber}" /> </condition> </extension> Regards Nitin Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.