I am struggling with the extension below which is a snippet of a larger one that simply says "Hi" followed by a name based on the caller id. I have looked at the book/wiki but the samples didn't work for me. I tried various options but this is as close as I can get. What is happening is that the first action (hi) does not play, and then only extension 100 will work. As if the break=true is not honored. BTW I looked at macros but wanted to keep the numbers and file names close together. I thought this was easier. Thanks! <extension name="mvhi"> <condition field="destination_number" expression="^2921$"/> <action application="playback" data="/usr/local/freeswitch/conf/mvsounds/hi.wav"/> <condition field="${caller_id_number}" expression="^100" break="on_true"> <action application="playback" data="/usr/local/freeswitch/conf/mvsounds/danny.wav"/> </condition> <condition field="${caller_id_number}" expression="^200"> <action application="playback" data="/usr/local/freeswitch/conf/mvsounds/pam.wav break="on_true""/> </condition> <condition field="${caller_id_number}" expression="^300"> <action application="playback" data="/usr/local/freeswitch/conf/mvsounds/jerry.wav break="on_true""/> </condition> </extension> I also tried this which plays the "hi" but will not go beyond ext 100. <extension name="mvhi"> <condition field="destination_number" expression="^2921$"> <action application="playback" data="/usr/local/freeswitch/conf/mvsounds/hi.wav"/> </condition> <condition field="${caller_id_number}" expression="^100" break="on_true"> <action application="playback" data="/usr/local/freeswitch/conf/mvsounds/danny.wav"/> </condition> <condition field="${caller_id_number}" expression="^200" break="on_true"> <action application="playback" data="/usr/local/freeswitch/conf/mvsounds/pam.wav"/> </condition> <condition field="${caller_id_number}" expression="^300"> <action application="playback" data="/usr/local/freeswitch/conf/mvsounds/jerry.wav"/> </condition> </extension>