1. In mod_callcenter, there is no command like "callcenter_config queue add"
This would be a great feature to have ability to add and delete new call center queues. Mark J Crane --- On Fri, 12/31/10, Rob Hutton <justlikeef@gmail.com> wrote: From: Rob Hutton <justlikeef@gmail.com> Subject: Re: [Freeswitch-users] mod_callcenter features To: "Rajkumar K" <rajkumar.kmry@gmail.com> Cc: freeswitch-users@lists.freeswitch.org Date: Friday, December 31, 2010, 12:19 AM 1. Try something like: reloadxml callcenter_config queue load|reload queue_name 2. I don't believe so. Hit Moc on the IRC channel. I am trying, also... -- Thanks, Rob On Friday 31 December 2010 00:32:46 Rajkumar K wrote:
Hi,
1. In mod_callcenter, there is no command like "callcenter_config queue add" for adding queues dynamically. We need to configure it in callcenter.conf.xml file and run "callcenter_config queue reload <queue name>". So is there any other ways to add queues.
2. The mod_callcenter automatically bridges the call once it identifies the available agent. But the requirement is to identify the available agent and leave the bridge control to our dial plan. There we need to other operations (like announcing caller name to agent) instead of bridging the call.
regards rajkumar k
On Thu, Dec 30, 2010 at 6:12 PM, Rob Hutton <justlikeef@gmail.com> wrote:
Some of the API commands are on in the Wiki under the heading API:
http://wiki.freeswitch.org/wiki/Mod_callcenter
Everything starts with callcenter_config, so you can feel your way around the command line and everything is fairly self explanatory.
What do you mean control the call flow? Can you give an example of what you are trying to accomplish?
-- Thanks, Rob On Monday 27 December 2010 04:42:29 rajkumar wrote:
Hi,
I am developing an application with mod_callcenter. I need to know the following about mod_callcenter.
* Is it possible to add/update/delete the queue configurations
dynamically
without using static xml configurations. * How can I control the call flow (for playback message and recording) before and after bridging the call.
Thanks in advance
regards rajkumar k
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