thank you for sharing your experience my goal is simple auto calling from esl to a list of numbers(callers) when callers answer phone and then i will bridge to callcenter module to check the callers answer or not of originate command, i use the event-name "BACKGROUND_JOB". the message body to check is "_body": "-ERR USER_BUSY\n"/"-ERR NO_ANSWER\n"/"-ERR DESTINATION_OUT_OF_ORDER\n"... to check the callers is answered by the agents of callcenter i use the event-name "CUSTOM" and event-name "bridge-agent-start" that is my dial manger logic is there any suggestion thank you On Wed, Sep 5, 2018 at 2:19 AM Matthew Grooms <matthew@brightfire.net> wrote:
To originate and connect directly to mod_callcenter, you should be able to just call the application with the queue name ...
originate orgination-string &callcenter(queue-name)
for example: orginate sofia/gateway/mygateway/+15555555555 &callcenter(1000@default)
It sounds like your trying to do outbound call center dialing. I have an extension configured for each call center queue. My external dial manager calls into freeswitch to launch a lua script with a bunch of arguments. That script does an originate, checks if a person or a machine answered ( AMD module + a bunch of other checks ) and then transfers people to the extension associated with the call center queue. It's not difficult with a little trial and error. The hard part is building the dial manger logic :/
Hope this helps,
-Matthew On 8/31/2018 12:32 PM, Do Nguyen Ha wrote:
Hi
i read on the freeswitch website about a syntax of the originate command
there are a lot of examples show how to use it, but there is no example to make a new call(callA) and then bridge a call(callA) to call center module(callcenter application)
example to make call and bridge a call to another number originate user/1000 &bridge(user/100)
please help
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