HI, I see in the wiki it says: <https://wiki.freeswitch.org/wiki/Variable_hold_music> hold_music Per-channel hold music. Supports all audio formats and audio streams. The hold_music variable can also be set globally at vars.xml. Usage: <action application="set" data="hold_music=/sounds/holdmusic.wav" /> For multi-tenant environment, if you want to have a separate MOH for the phone with hold button (like Polycom) that utilizes RE-INVITE with no media ip addr (0.0.0.0) for hold, you can override the hold-music values in the sip profile parameter similar to the following example: <action application="bridge_export" data="hold_music=$${sounds_dir}/music/company-a.mp3"/> I set this in my dial-plan like this: <anti-action application="bridge_export" data="hold_music=hold_music=/usr/local/freeswitch/sounds/RBW_On_Hold.mp"/> I had an error on the console that said "File access error." I chmod'ed the MP3 file. Now I get no error, but complete silence on hold. Any ideas? Thanks, Sean