Hello Michael, Do you still want to follow up on this? I'm having difficulty gathering the old stuff in an understandable form. Also, it looks like the open source ACD Spice Telephony by Andrew Thompson can do just what you might need. Remko Van: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] Namens Michael Collins Verzonden: donderdag 17 september 2009 22:58 Aan: freeswitch-users@lists.freeswitch.org Onderwerp: Re: [Freeswitch-users] skill-based ACD On Thu, Sep 17, 2009 at 12:13 PM, Remko Kloosterman <R.Kloosterman@mtel.nl> wrote: I have been working on several voice projects in the past with ACD features, mostly based on TDM technology. It's all commercial stuff, but I have the experience and I am willing to share that. If anyone wishes to start such a development I'm sure I can dig up a functional model and help with the design. I would like to see the functional model. That sounds interesting. We could take it from there. Perhaps the FS community will have a few members willing to help out. -MC