Hi Michael, I just solved the issue. My ITSP set the max_forward header to a low number (5) so FS dropped the packet in the nested IVR case (more than 5 transfers). I have forced the max_forward header to a higher number (65). Thanks Carlo Il 04/09/13 16.49, Michael Jerris ha scritto:
The useful error that should say why its doing this is truncated from the snippet of log you posted. Can you post more log?
On Sep 4, 2013, at 8:15 AM, Carlo Dimaggio <jaasmailing@gmail.com <mailto:jaasmailing@gmail.com>> wrote:
Hi All,
I have 2 IVR (ext 1200 and 1201)in which I don't use menu-sub action but menu-app-exec with transfer. (<entry action="menu-exec-app" digits="1" param="transfer 1201 XML domain"/>
I would like to navigate the tree in this way: external phone (SIP Trunk) -> IVR 1200 -> (option 1) -> IVR 1201 -> (option 1) -> extension 201.
But there is a problem when IVR 1202 try to transfer the call to extension 201:
EXECUTE sofia/external/<EXT_Number>@<ITSP> bridge(user/201@domain) [...] 2013-09-04 14:02:54.450559 [NOTICE] switch_ivr_originate.c:2651 Cannot create outgoing channel of type [user] cause: [EXCHANGE_ROUTING_ERROR] 2013-09-04 14:02:54.450559 [DEBUG] switch_ivr_originate.c:3622 Originate Resulted in Error Cause: 25 [EXCHANGE_ROUTING_ERROR] 2013-09-04 14:02:54.450559 [INFO] mod_dptools.c:3096 Originate Failed. Cause: EXCHANGE_ROUTING_ERROR
It is strange because when I navigate the tree froma local extension, all is fine(ext 200 -> IVR -> IVR -> ext 201).
What could be the problem? Some variable should be set/unset?
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