from the log you can see that it routed to eavesdrop 779 but not fifo_in 779 as you expected. In other words, either there are two 779 entries in your dialplan or your fifo_in 779 dialplan not been loaded into freeswitch. Did you run reloadxml after you edited the dialplan file? 2010/1/18 Jingwei Yang <jingwei.yang@gmail.com>:
Yes, I'm able to see the inbound channel created:
freeswitch@localhost.localdomain> show channels API CALL [show(channels)] output: uuid,direction,created,created_epoch,name,state,cid_name,cid_num,ip_addr,dest,application,application_data,dialplan,context,read_codec,read_rate,write_codec,write_rate,secure,hostname,presence_id,presence_data 6d347eaa-aea8-47e3-b915-8cfdf0f8fd9c,inbound,2010-01-19 17:04:22,1263891862,skypiax/interface5,CS_EXECUTE,Jingwei,jingwei.yang,,779,eavesdrop,all,XML,default,L16,16000,L16,16000,,localhost.localdomain,,
Hmmm, may I know how you could tell it's a dialplan problem?
Regards, -Jingwei
On Mon, Jan 18, 2010 at 3:25 PM, Seven Du <dujinfang@gmail.com> wrote:
did you happened to run "show channels" ?
clearly it's a dialplan problem other than a fifo one.
Dialplan: skypiax/interface8 Regex (PASS) [eavesdrop] destination_number(779) =~ /^779$/ break=on-false Dialplan: skypiax/interface8 Action answer() Dialplan: skypiax/interface8 Action set(eavesdrop_indicate_failed=tone_stream://%(500, 0, 320)) Dialplan: skypiax/interface8 Action set(eavesdrop_indicate_new=tone_stream://%(500, 0, 620)) Dialplan: skypiax/interface8 Action set(eavesdrop_indicate_idle=tone_stream://%(250, 0, 920)) Dialplan: skypiax/interface8 Action eavesdrop(all)
2010/1/18 Jingwei Yang <jingwei.yang@gmail.com>:
Logs submitted: http://pastebin.freeswitch.org/11836
I was trying to check whether the call had been added into the queue via telnet, but failed to find the fifo events. Here's my simplified dialplan:
<extension name="in_fifo"> <condition field="destination_number" expression="^779$"> <action application="answer"/> <action application="fifo" data="myq in undef undef"/> </condition> </extension>
Please advise where went wrong.
Thanks and best regards, -Jingwei
On Mon, Jan 18, 2010 at 11:42 AM, Seven Du <dujinfang@gmail.com> wrote:
better to pastebin your log.
2010/1/18 Jingwei Yang <jingwei.yang@gmail.com>:
Thanks for replying. This is my dialplan
<extension name="in_fifo"> <condition field="destination_number" expression="^779$"> <action application="set" data="fifo_music=$${hold_music}"/> <action application="answer"/> <action application="fifo" data="myq in undef undef"/> </condition> </extension>
And I created a queue in fifo.conf.xml like this
<fifo name="myq" importance="0"> <!--<member timeout="60" simo="1" lag="20">{member_wait=nowait}user/1005@$${domain}</member>--> </fifo>
However, I'm still not able to see the incoming call get queued.
freeswitch@localhost.localdomain> fifo list myq API CALL [fifo(list myq)] output: <fifo_report> <fifo name="myq" consumer_count="0" caller_count="0" waiting_count="0" importance="0"> <callers></callers> <consumers></consumers> </fifo> </fifo_report>
I tried both mod_skypiax and mod_dingaling, but with the same result.
Regards, -Jingwei
On Sun, Jan 17, 2010 at 11:37 AM, Seven Du <dujinfang@gmail.com> wrote:
2010/1/15, Jingwei Yang <jingwei.yang@gmail.com>: > Hi Guys, > > I'm implementing an ACD system using ESL and mod_fifo. Based on > what > Anthony > suggested in this post: > > > > http://www.mail-archive.com/freeswitch-users@lists.freeswitch.org/msg01652.h... > > *You can make an event socket application that listens for FIFO > events > and > keeps track of what FIFOs are currently busy and when there are > people > waiting you can have that script generate a call to a group of SIP > phones so > when the first one answers, it sends them in as an agent where > they > can > field the calls. > * > > 1. How should I handle the concurrent issues? If I bridge a user > to > two > agents and both of them answers, how does FS take care of this > situation? > Will a slower agent get a busy tone automatically? >
I think it just follow the standard originate dialstring rules.
> 2. If the socket application is brought up after some users have > called > in, > what command should I use to check the busy queues? fifo list? > Yes. Perhaps you can also check the fifo db, either sqlite or ODBC.
> 3. Am I using fifo list and fifo count correctly? > > here's the testing dialplan: > > <extension name="in_fifo"> > <condition field="destination_number" expression="^779$"> > <action application="set" > data="fifo_music=$${hold_music}"/> > <action application="answer"/> > <action application="fifo" data="*myq *in"/> > </condition> > </extension> > > when a call comes in and gets queued, these are the results of > some > commands > I tried. > > freeswitch@localhost.localdomain> fifo list > API CALL [fifo(list)] output: > <fifo_report> > <fifo name="cool_fifo@192.168.1.104" consumer_count="0" > caller_count="0" > waiting_count="0" importance="0"> > <callers></callers> > <consumers></consumers> > </fifo> > </fifo_report> > > > freeswitch@localhost.localdomain> fifo list myq > API CALL [fifo(list myq)] output: > <fifo_report></fifo_report> > > > freeswitch@localhost.localdomain> fifo count myq > API CALL [fifo(count myq)] output: > none > > It seems *myq* doesn't get created at all? Please enlighten. > > Thanks and best regards, > -Jingwei > AFAIK, thant means the channel didn't queued in. Did you see any error logs? I think you need to remove the stars in <action application="fifo" data="*myq *in"/>.
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