[Freeswitch-users] ACD - Queue and Call Group

2 Jan 2009

      Hello!

Can FS do something like an ACD?

I have configure a Supportqueue like this:

<extension name=supportqueue>

    <condition field=destination_number expression=^991$>

            <action application=set data=$${hold_music}/>

            <action application=answer/>

            <action application=fifo data=supportqueue in

     </condition>

</extension>

And my Agents are in a Call Group. How can I transfer the call to a free
agent?

I saw the example in mod_fifo. But my Agent cant wait in the queue all the
time. Is it possible that the agents are called back when a call is waiting
in the queue? 

Thanks.

Regards, fidibus

[Freeswitch-users] ACD - Queue and Call Group

fidibus83