Hi Everyone, I have hit a dead end on this. I would say she was just crazy except I can reproduce the problem every time. I have checked her phone setup through the web interface and I cannot find any field that is different from a working phone (except user id and password). The Directory entries match as well. Please, any suggestions on further testing/logging I could do would be most welcome. I am ready to put a $50 bounty on the first person to provide a resolution. If it is unclear I will do my best to split it up! This customer is very important and now is very frustrated. To recap for anyone who does not recognize the thread: When my user at 203 answers incoming calls or places outgoing calls, everything works perfectly. However, if she does not answer and someone else picks up (i.e. her extension gets a LOSE RACE result) and then transfers to her the audio on the CALLER's end is "muffled". She says several people have asked if she was under water. I thought it sounded like someone speaking too close to a microphone. All phones are CISCO SPA504G models. There is anecdotal evidence of delayed audio, not delayed connection, but ongoing delayed speech. This ONLY happens when a call in XFERed to her and it happens every time that occurs. It does not occur if she answers and puts a call on hold and picks it back up. I could test having her xfer one of the bad audio calls back to someone else. But, I must say I don't know if it would tell me anything either way! I suppose I could swap out her physical phone, but that seems HIGHLY unlikely. The log file is in pastebin: http://pastebin.freeswitch.org/22302 Thanks, Sean