Take a look at mod_callcenter. It’s pretty good, and the documentation is good as well. On Wed, 11 Nov 2020 at 12:07, Sam van Herwaarden < svanherwaarden@precisionag.org> wrote:
Hi all,
Does anyone here have experience setting up call centers on FreeSWITCH? Is there any open source software that makes this easy?
Our organization (https://precisionag.org) is likely to have some needs in this area soon, though I'm still identifying the exact requirements. We are looking to have inbound traffic on our system processed by a call center, while also running an automated outbound system on the same number. I think I have a decent sense of how the dialplan would look, but I have no experience with things like queueing and don't know what kind of software is available for managing a call center like this.
If you do consulting on this, or if you know someone good, it would be great if you can get in touch.
Kind regards, Sam
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