I am new to Freewitch and VOIP in general so I apologize for the dumb questions in advance. Which of course makes it alright! I successfully downloaded and installed CentOS and compiled and installed Freeswitch. I have 3 polycom 501 phones connected and working. They can dial most of the features from the default dialplan, like conferencing, MOH, etc. When I dial 1 immediately goes to busy signal and has this output on the CLI. 2008-04-19 05:24:38 [NOTICE] switch_channel.c:531 switch_channel_set_name() New Channel sofia/default/1002@10.0.2.117 [45bf1fa0-66cc-4f1f-9e8d-6d45bd8ef391] 2008-04-19 05:24:38 [INFO] mod_dialplan_xml.c:223 dialplan_hunt() Processing 1002->1@default 2008-04-19 05:24:38 [NOTICE] switch_ivr.c:1032 switch_ivr_session_transfer() Transfer sofia/default/1002@10.0.2.117 to enum[1@default] 2008-04-19 05:24:38 [INFO] switch_core_state_machine.c:113 switch_core_standard_on_ring() No Route, Aborting 2008-04-19 05:24:38 [NOTICE] switch_core_state_machine.c:114 switch_core_standard_on_ring() Hangup sofia/default/1002@10.0.2.117 [CS_RING] [NO_ROUTE_DESTINATION] 2008-04-19 05:24:38 [NOTICE] switch_core_session.c:748 switch_core_session_thread() Session 61 (sofia/default/1002@10.0.2.117) Ended 2008-04-19 05:24:38 [NOTICE] switch_core_session.c:750 switch_core_session_thread() Close Channel sofia/default/1002@10.0.2.117 [CS_HANGUP] This should not be the case because the regular expression below in the default plan should pick this up. I change the expression to "^9(10[01][0-9])$" and then I dialed 9 and the extension and it worked! Does anyone have an idea why that is happening? Is there some setting on the phone that makes it recognize 1 as something else? Here is the dialplan for local extensions. <extension name="Local_Extension"> <condition field="destination_number" expression="^(10[01][0-9])$"> <action application="set" data="dialed_ext=$1"/> <action application="export" data="dialed_ext=$1"/> </condition> <condition field="destination_number" expression="^${caller_id_number}$"> <action application="set" data="voicemail_authorized=${sip_authorized}"/> <action application="answer"/> <action application="sleep" data="1000"/> <action application="voicemail" data="check default $${domain} ${dialed_ext}"/> <anti-action application="bind_meta_app" data="1 a a execute_extension::dx XML features"/> <anti-action application="bind_meta_app" data="2 a a record_session::$${base_dir}/recordings/${caller_id_number}.${strftime(%Y-%m-%d-%H-%M-%S)}.wav"/> <anti-action application="bind_meta_app" data="3 a a execute_extension::cf XML features"/> <anti-action application="set" data="transfer_ringback=${us-ring}"/> <anti-action application="set" data="call_timeout=30"/> <!-- <anti-action application="set" data="sip_exclude_contact=${network_addr}"/> --> <anti-action application="set" data="hangup_after_bridge=true"/> <!--<anti-action application="set" data="continue_on_fail=NORMAL_TEMPORARY_FAILURE,BUSY,USER_BUSY,NO_ANSWER,TIMEOUT,NO_ROUTE_DESTINATION"/> --> <anti-action application="set" data="continue_on_fail=true"/> <anti-action application="db" data="insert/call_return/${dialed_ext}/${caller_id_number}"/> <anti-action application="db" data="insert/last_dial_ext/${dialed_ext}/${uuid}"/> <anti-action application="bridge" data="user/${dialed_ext}@$${domain}"/> <anti-action application="answer"/> <!--<anti-action application="send_display" data="Voicemail for ${dialed_ext}"/>--> <anti-action application="sleep" data="1000"/> <anti-action application="voicemail" data="default $${domain} ${dialed_ext}"/> </condition> </extension> Bryan Reynolds