Hi, I am originating calls to mobile number from ESL APIs and want to capture the events of switch-off, busy phone, call rejection etc Corresponding Hangup causes in Freeswitch are -NO_USER_RESPONSE, USER_BUSY, CALL_REJECTED My diaplan is : <extension name="ivr_demo"> <condition field="destination_number" expression="^4441$"> <action application="playback" data="/usr/local/freeswitch/recordings/${folder}/trailer/trailer.wav"/> </condition> </extension> command is originate {folder=abc}sofia/gateway/MySIP/91XXXXXXXXXX 4441 The target phone recieves only around six rings and if phone is not answered, call automatically hangups by reporting hangup cause as NORMAL_CLEARING whereas I originate a conference call : originate {folder=abc}sofia/gateway/MySIP/91XXXXXXXXXX &conference(abc) the phone get around 12 rings and if call not anwered, hangup cause is reported as NO_USER_RESPONSE Is something wrong with the dialplan? Regards, Deepika