It should work fine, heck it even works with loopback channels for me! Just in case, verify that your dialstring is correct. If "external-huawei_gw" is a gateway, use: sofia/gateway/external-huawei_gw/XXXXXX instead of: sofia/external-huawei_gw/XXXXXX Regards, François. On Fri, 2012-12-14 at 12:20 +0100, Regis M wrote:
It works, we're doing it on a production system. The message seems to be more a agent State problem instead of gateway problem. Your agent doesn't seems to been "Waiting" or you don't correctly affect it in a tier with you queue. There's 2 agents thing to check Status and State. and Tier association Check the configuration by make call working with a "normal" sip agent and then, you could try by changing his contact parameter to gateway outside the fs callcenter box.
Regards
2012/12/14 Brian Foster <bdfoster@endigotech.com> +1 I don't really know if this is possible. We've tried to do it this way but we ended up using some LUA scripts and mod_fifo. Unfortunately I can't release the scripts because the client won't allow me.
Sent from my iPhone
On Dec 13, 2012, at 1:31 PM, Juan Pablo L. <jpablolorenzetti@hotmail.com> wrote:
> Hi, i m trying to set up a callcenter but the lines for the > agents are mobile phones in a mobile network and are not > attached to freeswitch, i m trying to set it up with the > following: > > > <agent name="1000@default" type="callback" > contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX" > status="Available" max-no-answer="3" wrap-up-time="10" > reject-delay-time="10" busy-delay-time="60" /> > > > XXXXX being the mobile number but i m getting the following > error: > > > Member 2018 <2018> in queue 'callcenter@default' reached max > wait of 0 sec. with no agent plus join grace period of 5 > sec. > > > and i see that freeswitch does not even try to dial out to > the trunk. > > > i m wondering if configuring it the way i need it is even > possible as i think the problem may reside in the fact that > freeswitch does not actually see the agent registered. > thanks!! > _________________________________________________________________________ > Professional FreeSWITCH Consulting Services: > consulting@freeswitch.org > http://www.freeswitchsolutions.com > > FreeSWITCH-powered IP PBX: The CudaTel Communication Server > http://www.cudatel.com > > Official FreeSWITCH Sites > http://www.freeswitch.org > http://wiki.freeswitch.org > http://www.cluecon.com > > FreeSWITCH-users mailing list > FreeSWITCH-users@lists.freeswitch.org > http://lists.freeswitch.org/mailman/listinfo/freeswitch-users > UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users > http://www.freeswitch.org >
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org