Is it possible to access the digits introduced by the caller in the IVR from some variable (${ivr_digits} or similar)? It would allow a later dialplan action (ej: the default action run after the IVR app?) to use those digits. François. On Sun, 2010-09-26 at 14:47 -0400, Phillip Jones wrote:
Thanks Guys - I was thinking about it the wrong way.
This makes perfect sense now.
On Sun, Sep 26, 2010 at 2:30 PM, <covici@ccs.covici.com> wrote: I had this same problem and was told to just put the app after the voicemail app in the dialplan so after exiting it will do what you want, however if there is a transfer in the menu it will never get there.
Hope that helps.
Phillip Jones <pjintheusa@gmail.com> wrote:
> Hi all, > > Is is possible to define a default action in an IVR menu? i.e. an action > that is taken when the user does NOT press any key. > > For example: > > <menu name="ppn_ivr_VoiceMail_Play" > greet-long="phrase:PlayVM" > timeout="3000" > inter-digit-timeout="3000" > timeout="3000" > max-failures="0" > max-timeouts="1" > digit-len="1"> > > <entry action="menu-exec-app" digits="4" param="managed > PPNSystem.Telephony.ChangeStatusVoicemailHandler 4"/> > <entry action="menu-exec-app" digits="7" param="managed > PPNSystem.Telephony.ChangeStatusVoicemailHandler 7"/> > <entry action="menu-exec-app" digits="8" param="managed > PPNSystem.Telephony.ChangeStatusVoicemailHandler 8"/> > <entry action="menu-exec-app" digits="5" param="managed > PPNSystem.Telephony.ReturnCallVoicemailHandler 5"/> > <entry action="menu-exec-app" digits="" param="managed > PPNSystem.Telephony.PlayVoicemailHandler"/> > > </menu> > > In the above I would like the last action to kick in if the user does not > press any keys after 3 secs. > > Any help appreciated! > > Thanks > > > Pj >
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John Covici covici@ccs.covici.com
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