Thank you for your comments On Thu, Sep 6, 2018 at 12:01 AM Matthew Grooms <matthew@brightfire.net> wrote:
On 9/4/2018 8:24 PM, Do Nguyen Ha wrote:
thank you for sharing your experience
my goal is simple auto calling from esl to a list of numbers(callers) when callers answer phone and then i will bridge to callcenter module
to check the callers answer or not of originate command, i use the event-name "BACKGROUND_JOB". the message body to check is "_body": "-ERR USER_BUSY\n"/"-ERR NO_ANSWER\n"/"-ERR DESTINATION_OUT_OF_ORDER\n"...
I believe those are based on the SIP response codes. You should check out the commercial AMD module which will help you detect if you've reached a human or a machine ...
https://freeswitch.org/confluence/display/FREESWITCH/mod_com_amd
to check the callers is answered by the agents of callcenter i use the event-name "CUSTOM" and event-name "bridge-agent-start"
that is my dial manger logic
is there any suggestion
Sounds like your on the right path. But in my experience, dialer logic has less to do with overcoming technical challenges and more to do with adhering to the legal requirements associated with outbound dialing.
-Matthew
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