I'm thinking this can probably be done by calling API functions, for instance via ESL, that have the effect of lighting up a phone's busy lamp. I'm just not sure how to do it, and the documentation on available BLF-influencing presence events is sparse. On 01/16/2015 10:39 AM, Alex Balashov wrote:
Hi,
Sorry if it's a mundane question:
I've got two Polycom phones sharing a registration appearance and SLA / busy lamp works fine with them.
What I would like is to create a second line appearance whose busy lamp lights up when a call comes into our main IVR. Is this possible? How would I do it? Are there presence hints that can be arbitrarily directed from the dialplan? I wasn't able to discern this from the Polycom presence or general Polycom documentation.
Thank you!
-- Alex
-- Alex Balashov - Principal Evariste Systems LLC 235 E Ponce de Leon Ave Suite 106 Decatur, GA 30030 United States Tel: +1-678-954-0670 Web: http://www.evaristesys.com/, http://www.alexbalashov.com/