I'm starting to find my way around freeswitch via fusionpbx and have it running with a free DID, two X-Lite softphones and 3CXPhone on an iPhone. After creating a recording, an IVR menu and an inbound route to the IVR, a test call coming in on the DID complains it can't find the menu: 2012-07-08 11:28:36.451506 [NOTICE] switch_channel.c:926 New Channel sofia/external/<masked>@www.xxx.yyy.zzz [82327424-822d-44a4-9aa5-c20fdce2f356] 2012-07-08 11:28:36.451506 [INFO] mod_dialplan_xml.c:485 Processing <masked> <<masked>>-><masked> in context public 2012-07-08 11:28:36.471501 [NOTICE] switch_ivr.c:1729 Transfer sofia/external/<masked>@www.xxx.yyy.zzz to XML[5002@default] 2012-07-08 11:28:36.471501 [INFO] mod_dialplan_xml.c:485 Processing <masked> <<masked>>->5002 in context default 2012-07-08 11:28:36.551572 [NOTICE] mod_dptools.c:1148 Channel [sofia/external/<masked>@www.xxx.yyy.zzz] has been answered 2012-07-08 11:28:37.571514 [ERR] mod_dptools.c:1775 Unable to find menu 2012-07-08 11:28:37.571514 [NOTICE] switch_core_state_machine.c:249 sofia/external/<masked>@www.xxx.yyy.zzz has executed the last dialplan instruction, hanging up. 2012-07-08 11:28:37.571514 [NOTICE] switch_core_state_machine.c:251 Hangup sofia/external/<masked>@www.xxx.yyy.zzz [CS_EXECUTE] [NORMAL_CLEARING] 2012-07-08 11:28:37.591511 [NOTICE] switch_core_session.c:1446 Session 1 (sofia/external/<masked>@www.xxx.yyy.zzz) Ended 2012-07-08 11:28:37.591511 [NOTICE] switch_core_session.c:1448 Close Channel sofia/external/<masked>@www.xxx.yyy.zzz [CS_DESTROY] I can see that the newly created choosevm ivr menu exists: $ sudo ls -l *.xml /usr/local/freeswitch/conf/ivr_menus/ -rw-rw---- 1 _www _www 2878 Jun 20 00:08 demo_ivr.xml -rw-r--r-- 1 _www _www 632 Jul 8 11:08 v_choosevm.xml $ sudo cat /usr/local/freeswitch/conf/ivr_menus/v_choosevm.xml <include> <menu name="choosevm" greet-long="/usr/local/freeswitch/recordings/recording1.wav" greet-short="/usr/local/freeswitch/recordings/" invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav" exit-sound="" confirm-macro="" confirm-key="" tts-engine="flite" tts-voice="rms" confirm-attempts="3" timeout="3000" inter-digit-timeout="2000" max-failures="3" max-timeouts="3" digit-len="5"> <entry action="menu-exec-app" digits="1" param="transfer 2002 XML default"/> <entry action="menu-exec-app" digits="2" param="transfer 2003 XML default"/> </menu> </include> $ sudo cat /usr/local/freeswitch/conf/dialplan/default/333_v_choosevm.xml <extension name="choosevm" > <condition field="destination_number" expression="^5002$" > <action application="answer" /> <action application="sleep" data="1000" /> <action application="set" data="hangup_after_bridge=true" /> <action application="ivr" data="choosevm" /> </condition> </extension> Is there something else necessary for the ivr menu to be found? I realize that I'm abstracted from freeswitch a bit by using fusionpbx as a front-end, but is this still the right place to ask? Thanks, -Terry