Can you paste your dialplan entry here? I have some thoughts but it would be better if I knew what you were doing before I go any further. -MC On Tue, Dec 9, 2008 at 2:35 PM, Frank @ Impact <frank@impactfax.com> wrote:
On our last bill, the carrier said we had 27% short duration calls (maybe they are wrong but it was on the bill). It is definitely not call center. But these callers hangup as soon as they hear answer machine or most of the time a ring back tone from cell phone. This class of caller will call a cell phone, hear the ring back, hangup right away and then call back another 2 minutes later and repeat the cycle.
So, if I have to make it work the way I suggested (hold the connection open for at least the minimum time, how might you suggest I do it in the dial plan?
-----Original Message-----
Don't want the tone to be wrong here, but this makes no sense. Carriers surcharge like this precisely to guard against call center, predictive and other mass outbound calling scenarios.
It just doesn't make since, math wise, that individuals hanging up on voice mail are going to significantly impact overall ACD stats, etc. So unless you have a very strange set of use cases or are pushing another category of traffic (ie call center) that skews you overall relationship with the carrier - I would go back and re-negotiate your arrangement.
Yes, FS is a b2bua and all is possible. But it is probably a better use of time to approach this as a business issue.
My 2 cents.
On Dec 9, 2008, at 8:38 AM, Frank @ Impact wrote:
How can FS force a Minimum call duration for a FS caller (someone calling out of FS)?
We have a carrier that penalizes us with a surcharge for short duration calls (sound familiar?).
So when a FS caller (not a call center or predictive dialer) calls a cell phone and gets a ring tone or calls an answering machine, the FS caller hangs up because they do not want to leave a message. But they do this in less then a few seconds after the call is answered. This becomes a short duration call and bang the surcharge applies. It is actually cheaper to pay for a longer call time (6 seconds in this case) and avoid the short duration surcharge. But the FS caller does not know this.
So, how can FS hold the connection to the called party open for at least the minimum amount of time I need to avoid the short call charge… even though my FS caller has already hung up the phone on his end? I would like to do this in the xml dialplanif possible.
Thanks
-Frank
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