if you enter the fifo app as an agent and supply the wait keyword in place of nowait, the agent remains off hook until a call is received. On Thu, Jun 23, 2011 at 10:49 AM, Zahid Maqbool <zahid.maqbool@gmail.com> wrote:
Hi,
I've been trying out Freeswitch and so far it seems great, however I wanted to test out call center features. So I had a look at Mod_FIFO. I'd like to understand how to configure off hook agents and if its possible to login an off hook agent via an external application? Looking at the mod FIFO most of the examples are for on hook agents, does anyone know how to configure off hook agents?
What exactly I want to do is let's say, there is an agent application on the desktop and I want the agent to put his phone off hook, enter the agent id and extension through this application and click on login.
Any pointers would be appreciated.
Thanks.
Zahid Maqbool
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