I am trying to get FreeSWITCH to place outbound calls through a Shoretel Connect ST100 (now labeled Mitel). What is the best approach? For now FreeSWITCH has a gateway definition that registers as an extension on the Shoretel. Another company manages the Shoretel so I have no direct access to any programming screens. So far they have tried the "system" profile on their end which works sometimes, other times it doesn't. Sometimes a call to another extension completes immediately, most times it takes 20-30 seconds before successful call progress, and still other times it drops after timing out. My best guess is that it is trying the 4 other "SIP Phone Profiles" that are set to higher priorities until it finally times out and uses the lowest priority profile named "System" with a user agent string of ".*" ( dot star ) Is there any magic setting that I could be missing? Thanks. --- John Boteler BnC Group U.S.A.