On 22.10.2012 19:57, Michael Collins wrote:
Sounds like you're already on top of things from a data collection standpoint. Reporting on that data is going to be a hassle no matter what you do. Clients will never be pleased with the reports you give them unless they have a chance tweak and customized those reports to their own liking. Have you spoken to the client about what they expect? Hopefully you can translate what they want into various SQL queries...
-MC
Michael, its not me who seeks reports for client. I have the department's needs for reports about agents work. I will collect all the data which mod_callcenter callects in its DB. And will use it to report data like agents log in/out, agents not responded calls, clients number who hanged-up before getting an agent. -- Mimiko desu.