ok I found it, I used uuid_ring_ready , it is providing ringing back to customer with no answering so no billing on operator side, I can take any time I want to check availability of agent. Thanks again to all of you. On Thu, Oct 26, 2017 at 9:05 AM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
The customer is billed by a third party (by his own telephone operator on his phone bill) as soon as the call is established, so at the call center side the need is to be able to not answer the phone until an agent is available, if it times-out, its ok, maybe the call center should provide more agents or something but it still is an issue that is not to manage by the software, what I noticed though is that their system is already configured for fail-over to some other location after 8 seconds of ringing, so the requirement to not answer is already taken care of upstream . let me ask a new question instead : how can I put a call on hold without answering ? If I can do this I will write some code that will check availability of agents and only then put call in queue.
Thanks a lot for your help
On Wed, Oct 25, 2017 at 2:40 PM, GM phy <servtelar@gmail.com> wrote:
You said it all, “in our case”, but the network works in a different way. So as Shaun pointed out, you can use the agent leg to bill your customer.
On Oct 25, 2017, at 3:32 AM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
In our case it is really mandatory, if customer does not get to talk to an agent the company has no legal right to bill him anything. for this we really must implement waiting without answering the call,
On Tue, Oct 24, 2017 at 11:36 PM, Ítalo Rossi <italo@freeswitch.org> wrote:
Don't do that. :)
Em ter, 24 de out de 2017 às 18:16, GM phy <servtelar@gmail.com> escreveu:
Hi
That’s not a mandatory requirement at all, waiting time counts as part of the call. Doing something like that you’ll have a network disconnection due lack of answer, no matter if you send 180 or 183. The timeout will depend on the scenario on each country, but in general terms it will be between one or two minutes.
GM
On Oct 24, 2017, at 4:00 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
Hi,
is it possible to use mod_callcenter queues without answering the line, that is the customer is held in the queue and hearing ringing (without the call being answered).
In fact this is a mandatory requirement when calls have a cost and we don't want to charge customer for waiting time but only for talk time.
Thanks in advance.
Khalil
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