hi All, thanks for the input, in the end I figured out the problem I have been having - The following works as intended: <action application="set" data="voicemail_greeting_number=1"/> <action application="voicemail" data="default ${domain_name} ${dialed_extension}"/> However, in a lot of the of the example code,for instance default.xml for ext. 1000-1019, this is how voicemail is reached: <action application="bridge" data="loopback/app=voicemail:default ${domain_name} ${dialed_extension}"/> In the second case, <action application="set" data="voicemail_greeting_number=1"/> will not work, probably because the channel variable is not set for the correct channel. I am guessing that "export" instead of "set" may fix this but I did not have a chance to try. I would suggest that some clarification in the wiki between the two ways of calling voicemail would be very useful - when do you "bridge" and when do you just call the voicemail app?